Shipping Policy
All orders are processed within 48 to 72 Hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with your tracking number when your order has shipped.
Free Shipping Over 149 $ of Purchase
As mentioned in our homepage, customers are eligible for free shipping** which they can choose the option at checkout when they purchase above 149 $ CAD (before taxes, discounts or any other fees) through our website.
The customer is in charge to select the free shipping option during checkout when they are purchasing over 149$ CAD (before taxes, discounts or any other fees). If they don’t select the free shipping option, customers are fully responsible for the shipping charge of 10 $ USD and no refund will be processed.
If the customers purchase under 149 $ CAD, a flat 10 $ CAD will be charged for shipping worldwide**.
Delivery Delays
Shipping takes about 2 to 5 business days to reach your destination if the product is in stock in our showroom at 777 Boul Le Corbusier . However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
If the ordered product is not in stock at our showroom, it will be sourced from our warehouse . The estimated delivery time will be 14 to 21 business days.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Tracking Information
Once the item is shipped, customers will receive an automated email with the tracking number to the email registered during checkout.
The customer is entirely responsible to ensure and to keep track of their packages for any situation. If you don’t receive an automated email with the tracking after 10 business days, you will need to follow up with Hils Official by contacting us via our social media channels or via email at hilsbeautyofficial@gmail.com . We also suggest to verify your junk/spam mailbox just in case if it happened that the email went in that folder.
Dress Me Tour is and will not be responsible for your package once is shipped. Dress Me Tour will not follow up or contact the shipping company / customers for any concerns, questions, or problems with the package. The customers is entirely in charge to keep track and contact the shipping company for any situation.
Shipping to P.O. boxes
The shipping company does not deliver to PO Box. Any PO Box address will be refused and the customer will be contacted & informed about the situation.